Call (951) 652-2234


Please note: If you have a traumatic injury or life-threatening condition, please dial 911 or visit an emergency room!

Braces are generally very safe. Occasionally, emergencies arise. We try hard to be available to assist you if there is a problem. There is always an emergency number on the answering machine. We have listed some common problems and some possible ways to improve them. It is imperative that you let us know if you have a problem so that we can plan accordingly. Otherwise, injury can result or treatment could be delayed. You can PREVENT problems by avoiding hard and sticky foods.


When teeth move, they can become sore. This is normal and it usually lasts several days. Each person will have a different degree of soreness. We recommend that our patients take whatever they normally take for a headache. If the pain becomes severe or lasts for more than several days, please let us know.

“Pokey” wires

We have provided you with wax for just this sort of problem. Attempt to dry the area first and then place wax on the irritating area. Another option is to pack the area with a piece of moist cotton. These ideas can help you adjust to an area or it may be a temporary solution until you are able to see us for a more permanent correction. If you are unable to see us, you may be able to cut the wire with fingernail cutters or bend it with a small object that is not sharp. Be careful; do not cause any more damage or pain.


Ulcers can arise anytime, but they are especially prevalent during times of stress. Braces can make ulcers even more uncomfortable. First, try applying wax to the area. If the problem persists, please contact us and we will recommend other solutions. Over the counter medication for ulcers are helpful, but only when applied as the ulcer is forming.

Broken bracket/loose band

Good news; if this is not causing discomfort, this is not an emergency. Please call us anyway so we can fix your appliances and properly schedule your next appointment. If you are experiencing discomfort and cannot come see us, attempt to remove the bracket by cutting the small rubber band that is holding the bracket to the wire (with fingernail cutters.) Remember, you need to call so we can prepare for your next appointment.

Broken archwire

If an archwire breaks, please contact us. If you cannot come see us, determine if the wire will move and cause injury. If there is risk of discomfort, try to remove the wire by pulling it or by cutting it free with fingernail cutters. Please be careful when doing this.


If a separator should come out, please call our office prior to your next appointment.  Separators create space and it should probably be replaced.  Just call our office and we will get you in, if in fact it does need to be replaced.



  •     Before you call please have the following information ready:
  •     We need your name and the patient’s name (if different)
  •     A complete description of the problem
  •     A description of any discomfort
  •     Any remedies you’ve tried or medications you’ve taken

Emergency Contact Information

Please call the office at 951-652-2234 and the recording will give you the contact information for the team member on call.



Dr. Granillo has the best patient relationship I have seen in a very long time. Due to work and children's school schedules, we have to have the earliest appointments possible. We arrive at the office before they open so that I can get my son to school as soon as possible. Well this morning we arrived at about 7:15 a.m. for our 8:00 a.m. appointment. My son and I were waiting in the car when Dr. Granillo came out in the parking lot and said he would take my son in early to get him to school on time. WOW. His office staff was not even at work yet by the time he was done with my son. My son was on time to school and I was on time to work and you can't ask for anything more than that. Dr. Granillo is gentle with his patients and cares about them. Thank you so much for taking care of us.

Michael and Tyler Powell (Hemet, CA)

My 14 year old son is in treatment with Dr. Granillo. We have been very impressed with him and the staff. The playhouse in the waiting room is very entertaining for my little ones. We will be coming back for my other kids when it's time.

Tiffany H. (Beaumont, CA)

The Hemet Valley has been blessed with a wonderful orthodontics dentist Dr. Granillo or you can call him Dr. Nathan. The whole staff is so nice & professional. Dr.Nathan is always so kind & my kids think his funny & nice(kids don't lie). Good luck Dr.Granillo (Dr. Nathan).

Michele F. (Hemet, CA)

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